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Refund Policy

Our terms and conditions for refund apply to all online customers’ condition of sale from our website. The terms are set out below. Please read before ordering. You may wish to copy for future reference. Other terms such as customer privacy policy should also be read as part of this agreement. We may change the term and conditions from time to time without prior notice. Changes will apply to any subsequent orders received. Changes will be posted on this site.

We agree to sell you the goods for the prices stated. No goods shall be left unless an adult signs the delivery. Equipe will endeavour to supply any good's purchased until the funds are cleared within the agreed time of 1-3 working days, but will not be held responsible for delays beyond their control. Responsibility for delay times will fall on the courier company used at the time. We will however try our utmost to ensure that deliveries are prompt. In the event of damaged or missing goods you should contact us directly at Equipe Tyre & Autocare.

Goods and Services signed for as in good condition and complete cannot be rectified afterwards. Goods are subject to availability and if we can not supply then we will inform you and you will be given a full refund for what you have paid.

Please note NO GOODS WILL BE RELEASED UNTIL ALL PAYMENTS HAVE BEEN CLEARED. The goods are sold at the price on our website at the date we receive the order from you. If we find pricing error on the website, we will inform you as soon as possible and give you the opportunity, if you wish, of re-confirming your order at the correct price or cancelling it. If we cannot contact you, we will cancel the order. If you cancel and have paid for the goods you will be given a full refund.

Payments can be made by any means shown in our websites.
We aim to keep details of your order and payments secure, however in cases of negligence, we are not liable for any losses as a result of unauthorised access to information provided by you.

The contract between us shall be governed by the laws of England and Wales and any disputes between us shall be resolved exclusively in the court of England and Wales.

Tyre Warranty
The tyre manufacturer must establish liability in order for Equipe Tyre & Autocare to warrant a tyre. If the tyre is deemed warrantable by the manufacturer then the credit will be raised, which will be in full minus a percentage of remaining tread depth of the tyre. We would ask customers to understand the need for full tyre examination by the manufacturer before establishing liability to replace the tyre. It is not therefore possible to resolve new tyre problems on the spot.

Right to cancel
We want you to be totally satisfied with every purchase you make from Equipe Tyre & Autocare. It is our aim to offer you exceptional value and quality at outstandingly low prices.

If you are a consumer and you order anything from us you have statutory rights with in the United Kingdom to cancel the order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods and/or services. (Hereinafter the “UK Statutory Right of Cancellation”).

To cancel your order you should notify us by email, fax or in writing within 7 working days and send the goods back to us within 7 days of the date of cancellation.

You are responsible for ensuring that the goods are received by us and are not damaged in transit. Goods should therefore be securely packaged. We recommend that you return items using recorded delivery for your protection. You are responsible for the returning of items to us, unless items were incorrectly delivered.

Returns and refund Policy
We aim to provide you with the highest standards of customer service. If you need to return goods bought online, please follow the guidelines below if for any reason, you are not completely happy with your purchase, simply return it to Equipe Tyre & Autocare.

Notification of intent to return/cancel any goods must be received within 7 working days from acceptance of delivery and returned within 7 days of delivery, unused in its original packaging. We reserve the right to reject goods unsatisfactory packaged.

All products can be returned for refund providing they are in the same condition as supplied.

   1. No refund can be given on goods unless the goods are unused or are found to be faulty after investigation.
   2. All non faulty goods for refund must reach us within 7 days of the date of cancellation.
   3. Equipe Tyre & Autocare will not refund postage expenses for non faulty goods.
   4. Subject to the UK Statutory Right of Cancellation, any proper and reasonable costs that Equipe Tyre & Autocare incurs for the collection of non faulty goods will be deducted from your refund.

FOR RETURN AUTHORISATION PLEASE CONTACT
www.equipe-uk.com
Tel: 0808 155 4415


Contact Information
Address: Old Majestic Garage,
Castle Street, Tyldesley,
Manchester, M29 8EG.
Telephone: +44 (0)1942 874288
Fax: +44(0)1942 874072
Email: info@equipe.uk.com

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